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Project Overview
Industry
Industry

Legal & Litigation Management

Service
Service

Website Design and Development

Platform
Platform

Wordpress

Support
Support

Ongoing

From
From

2015-2025

The Challenge
Create a new website to promote this new class action lawsuit to potential claimants and collect registrations directly and from other third party partners. Keep registered potential claimants informed about progress of the case and use a system that would allow legal teams to collect required information. Create an environment that allows information to be shared securely across multiple locations.
The Approach
Wordpress was the CMS platform of choice - reliable functionality out of the box whilst allowing custom coding to meet specific client needs. Secure Data Management with frictionless registration process was create to encourage completion whilst keeping data secure and instantly accessible. Integrated custom registration forms to capture leads from external sources. Mailchimp chosen for email and communication workflow. Operational infrastructure included a bespoke secure document portal, and personalised web-hosted questionnaires.
Project Showcase

A 10 year highly engaging and complex multi-system project requiring deep integration between web architecture, email automation, and secure portals to empower claimants, the RGL team, and the legal professionals to complete their work efficiently.

Key Achievements
Custom Web and CRM Integration
Custom Web and CRM Integration

Built bespoke case-specific data capture websites and integrated CRM systems. Implemented online forms and questionnaires with automatic data pre-population to reduce user friction and improve data accuracy.

Bespoke Secure Document Portal for Case Management
Bespoke Secure Document Portal for Case Management

CRM was developed to become an account based portal - a system was built to enable automation and personalisation of questionnaires and form completion. Successfully managed 2500 registrants during the book building phase with a with a small administration team

Email & Communication Workflow
Email & Communication Workflow

Integrated Legalesign with CRMs to capture signatures and automatically update claimant accounts, alongside mailing lists and database workflows to keep tens of thousands of claimants informed about case developments.

Secure Data Management
Secure Data Management

Protected sensitive legal data across multiple office locations and remote working environments using SentinelOne endpoint protection and secure corporate VPNs.

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