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About Us

Built Around How Customers Think

We are a web design and development company built around a simple belief: most websites do not fail because they look bad. They fail because they were never designed around how customers think, navigate and make decisions.

25 +
Years Experience
200 +
Projects Delivered
100 +
Satisfied Clients

For more than 25 years, we have delivered website design and development projects for businesses across multiple industries, helping improve visibility, conversions and long-term performance.

Why Us?
about-image

Customer-First Approach

We design websites around real user behaviour, making it easier for visitors to take action.

Business-Focused Solutions

From business website design to ecommerce platforms, every solution is built to support measurable growth.

Honest & Practical Advice

Clear recommendations based on experience, not trends or unnecessary complexity.

Long-Term Support

Website maintenance services, website support services, and ongoing improvements as your business evolves.
OUR SERVICES

Everything Your Business Needs Online

As a website design agency, website development company and digital growth partner, we provide services that help businesses build, improve and grow their online presence.

Need help choosing the right service?

Let's discuss your goals and find the perfect solution for your business.

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case studies

Websites Built for Business Growth

How we have supported the businesses in an array different sectors to bring better experience to digital life, build better online presence and produce measurable results.

Corporate Corporate Ecommerce Ecommerce Education Education Healthcare Healthcare Professional Services Professional Services
View All Cases →

Green My Business

Delivered an ecommerce website design focused on sustainability, improving product discovery, user experience, and online sales for eco-friendly business solutions.

Embassy Magazine

Designed a professional business website that helps diplomats and embassy staff find trusted services across the UK, providing website and IT support since 2017

OUR PROCESS

A Simple, Transparent Approach

Every website design and development project follows a structured process focused on clarity, collaboration and results.

01

Discovery

Understand your business, audience and goals.

02

Strategy

Create a roadmap based on user behaviour and business objectives.

03

Design

Develop responsive web design experiences that guide action.

04

Build

Deliver scalable website development services with clean, reliable foundations.

05

Launch

Test, optimise and support ongoing growth.

Testimonials

Trusted by Businesses Across Multiple Industries

From website design and development to digital growth and ongoing support, our clients share their experiences, results, and the impact our work has made on their business.

I love the look and functionality of the new site as well as the set up and look.

Steve – Green My Business

Director, Green My Business
We Are The Missing Link has worked for our company, Lacorine Ltd (Company no. 05769685) since the year 2014 as an independent consultant. The company sells high quality Alpaca products imported from Peru and social media and its website are very important outlets for its products. Missing Link provided Search Engine Optimisation (SEO) services and the managing of social media outlets. The company is extremely grateful for the quality of his services. We would like to state that apart from the quality of his services, We Are The Missin Link are a joy to deal with. they are unfailing in returning calls and have always been extremely helpful, informative and communicative – never stressed or too busy to attend to any query. On the basis of the above we would have no hesitation in recommending We Are The Missing Link’s services.

Antonia – Lacorine

Director, Sejuiced
We started working with Jonathan at the Missing Link when we commissioned them to look at our Embassy website. A combination of excellent technical knowledge and a clear understanding of our requirements increased our confidence. The Missing Link’s ability to get our database linked up to our web forms was second to none.

Kerry – Embassy Magazine

Director
Missing Link are our web development partner of choice. With their help we were able to create a niche site with all the convenience and cost-effectiveness of an off-the-shelf solution. They are straightforward and responsive to work with; I am more than happy to recommend their services

Sylvia – Sejuiced

Director, Sejuiced
Jonathan and his team have consistently performed well in providing a prompt and efficient service. They go the extra mile to attend and care for our precious data. I’ve been very impressed with the quality of reporting; specifically how the mailings are performing. They very are open and upfront with regards to costs incurred. I take delight in recommending We Are The Missing Link for database management, postal mailings and eshot newsletters.

Tony – KS-LIT

Director, Green My Business
Service Packages

Choose The Support That Fits Your Business Needs

Flexible support packages for businesses needing technical support, website management services, strategic advice or ongoing website optimisation.

Unique & Expert Service Packages You Can Book Online

Expert support, website maintenance services, website reviews, and practical advice designed to keep your website performing, secure, and supporting business growth.

  • Transparent pricing with no hidden extras
  • Quick turnaround when you need support fast
  • Specialist WordPress support from experienced professionals
  • Secure online booking and hassle-free payment

Need Support Hours?

Fast fixes, updates, troubleshooting, and website support when you need it.

Need Advice or Strategy?

Get practical recommendations to improve performance, conversions, and growth.

Need Ongoing Maintenance?

Reliable website maintenance services that keep your website secure and updated.

Need a Website Review?

Identify opportunities for better user experience, SEO, and conversions.

Every package is delivered by experienced professionals focused on website performance, user experience, search visibility, and long-term business growth.

Blog

Insights That Drive Digital Growth

Practical advice, SEO insights, website optimisation tips and digital growth strategies from our team.

FAQs

Helping You Make Better Website Decisions

Choosing the right web design agency, website development company, or digital growth partner isn’t always straightforward. We’ve answered the questions businesses ask most often before starting their next project.

  • We build and design websites that are meant to support the real business goals, not just sit online as a digital brochure. That usually means improving how people move through your site, making it easier for them to understand your services, and increasing the chances they take action, whether that’s an enquiry, booking, or purchase.

  • Yes. We have worked on an e-commerce website projects across in different industries, including in various industries fashion, retail and niche product markets. The focus is always on making the buying process smoother from product browsing to checkout because that’s where most sales are won or lost.

  • We don’t treat an SEO as something separate from the website. The structure, speed, navigation, and content layout are all built with search visibility in mind from the start. If needed we also work alongside in search engine optimization and digital marketing efforts to support long-term growth.

  • We work with both. Some projects are early-stage businesses that need a strong foundation. Others are established companies that need rebuilding or improvement. The size of the business matters less than whether there is a clear goal for what the website needs to achieve.

  • Yes, and it’s often built into the work rather than treated as a separate service. A small change in layout while messaging, and user flows can significantly affect how many a visitors turns into leads or customers.

  • We handle both. The design and development part which are treated as part of the same process rather than separate services. While the design side focuses on how the website feels and guides users, the development side ensures everything works properly and quickly, that scales your business scales.

  • We already have many clients who continue working with us after a launch for updates & fixes, performance improvements, and general website support. A website is not something you can build once and forget about it. A website needs ongoing attention to stay secure and effective.

  • A lot of agencies focus on either design or development. We focus on how the entire system performs for the business. That includes how users behave, how they convert, and how the website supports long-term growth rather than just launch-day appearance.

  • Yes, in many cases, we don’t need to start from scratch. If the structure is sound, we can improve design, performance, and conversion flow. If the foundation is weak, a rebuild is often the better long-term option.

Ready to Discuss Your Website Project?

From website design and development to ongoing support and growth strategies, we're here to help your business succeed online.

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