Question & Answer Session

We Are The Missing Link are a Ludlow based, family-owned company providing highly specialised services that include e-commerce and commercial website build, mobile & app design and build, system integration, website maintenance and support, data analytics and secure UK hosting – a “total service” for digital businesses.

How can we help a business?

We turn underperforming websites into revenue-generating assets and manage them with focused support & maintenance packages. We are specialist in creating customer friendly journeys that get you more sales and leads with long term solutions that help you get back to running your business.

What are the main services you provide?

WordPress, Shopify, and Magento support, secure UK hosting, cyber security software and scalable retainer packages for all size of businesses. We aim to build long term relationships with our clients and help them achieve their goals, whether it be more sales, or more leads.

How long have you been in business and how do you stay up to date with ever changing technology?

We’re celebrating 10 years in business this year! We are very proud of this and of all the small businesses we have helped grow over the years. Technology is ever-changing, and we are constantly learning, but as important is understanding how people’s buying habits are changing because of it. Digging deep into the data available is an area that we feel many small businesses are missing out, as you can really ensure your marketing spend can be effective and efficient. So do ask us about how you can use analytics to help your business.

What is your favourite/most rewarding project?

We love working with inspiring entrepreneurs and seeing their success, from small beginnings to global sales. We are very happy when we can support businesses in the green sector that are making a difference with sustainable products or services. It’s particularly rewarding when our clients trust our advice and we see their success, literally going from a kitchen table entrepreneur to opening warehouses & selling all over the world.

Do you work with businesses of all sizes?

Yes, we really believe that even a few hours a month regularly working on your online business can reap the benefits, even if that benefit is as simple as a restful night’s sleep! For larger growing businesses, simplifying processes can give you time and space to find growth when you hit those plateaus.

Is there anything else that you would like our readers to know about the business?

That we speak plain language and are easy to talk to! We are honest, upfront and realistic when it comes to pricing. We like tea and we have a poodle called Zoe that often comes into the office with us. In the first instance we are open for an initial chat to discuss your challenges and goals, do give Trudy or Jonathan a call on 0845 5942864 or email us on sales@wearethemissinglink.com.