Website support and maintenance services - Why Do I Need It and What does it involve?

Websites are like cars, they need looking after all the time. Its interesting as Jonathan’s first job was at his father’s garage, looking after cars and making them run smoothly! And here he is doing the same thing with websites, but its possible people don’t understand or realise the importance of regular maintenance – so here’s a little summary of some of the things that are involved when we talk about a maintenance and support package.

Picture shows 2 friendly robots - one with 404 Error on it. on an orange background withText message Something went wrong but we are working on it.

Your website is the face of your business online, so it’s important to keep it up-to-date, secure, and running smoothly. Website support and maintenance services can help you with this, by taking care of all the technical aspects of your website so you can focus on running your business. Just think, imagine if you didnt get your car serviced, changed the oil and water etc and you went to go to a very important meeting and it didnt start? or was on a go slow? The same thing can happen to your website if you don’t look after it!

There are a variety of different types of website support and maintenance services available, so it’s important to choose the right ones for your needs. Here is a breakdown of some of the most common types of services:

Security updates

One of the most important aspects of website maintenance is keeping your website’s security up-to-date. This includes installing security patches, updating your website’s software, and running regular security scans.

Security updates are important because they help to protect your website from known vulnerabilities. These vulnerabilities can be exploited by hackers to gain access to your website or its data.

You may think it’s been updated once, do I need to do it again – the answer is yes! hackers are constantly trying to find ways to get access, and once one door is locked they will try another to get in.

Plugin and theme updates

If you are using a content management system (CMS) like WordPress, you will need to regularly update your plugins and themes. Plugins and themes extend the functionality of your CMS, but they can also introduce security vulnerabilities if they are not kept up-to-date.

Content updates

Your website’s content should also be kept up-to-date. This includes updating your blog posts, product descriptions, and other content.

Keeping your content up-to-date helps to ensure that your website is relevant and informative. It also helps to improve your website’s search engine ranking.

Backup and disaster recovery

It is important to have a backup of your website in case something goes wrong. This could be due to a hack, a hardware failure, or a software bug.

A good website support and maintenance provider will regularly back up your website and store the backups in a secure location. This way, if something does go wrong, you can quickly and easily restore your website from the backup.

Performance monitoring and optimization

Your website’s performance is important for both user experience and search engine ranking. A slow website is more likely to be abandoned by visitors, and it will also rank lower in search engine results pages (SERPs).

A good website support and maintenance provider will monitor your website’s performance and make recommendations for optimization. This could include things like caching, compressing images, and optimizing your code.

Other common website support and maintenance services

Other common website support and maintenance services include:

  • Uptime monitoring: This service monitors your website to ensure that it is up and running 24/7.
  • Security scanning: This service scans your website for security vulnerabilities and provides remediation recommendations.
  • User management: This service helps you to create and manage user accounts for your website.
  • Accessibility testing: This service tests your website to ensure that it is accessible to people with disabilities.
  • Search engine optimization (SEO): This service helps to improve your website’s ranking in search engine results pages (SERPs).

How to choose the right website support and maintenance services

When choosing website support and maintenance services, it is important to consider your specific needs. Here are some factors to keep in mind:

  • The size and complexity of your website: Larger and more complex websites will require more support and maintenance.
  • Your budget: Website support and maintenance services can range in price from a few dollars per month to hundreds of dollars per month. It is important to choose a service that fits your budget.
  • The level of support you need: Some website support and maintenance providers offer basic services, such as security updates and backups. Others offer more comprehensive services, such as performance monitoring and optimization, SEO, and social media marketing.


Website support and maintenance services are an important part of keeping your website up-to-date, secure, and running smoothly. By choosing the right services for your needs, you can ensure that your website is always in good hands.

Let’s Talk

Do you have big plans for your organization? Want to talk about what systems you need to make it happen? Or is something not working and you need better conversion rates. Let’s talk and see if we can offer some solutions.